Cancellation & Missed Appointment Policy
Any missed appointments, last-minute cancellations, or changes to scheduled appointments with less than 24 hours notice will be subject to a charge of 50% of the massage scheduled. (ie. 60-minute massage cancellation fee $40).
Please contact the clinic with a minimum of 24 hours notice should the need arise to cancel or reschedule your appointment.
Should the necessity arise to make changes to your appointment, please let the clinic know as soon as possible, this will allow for time to potentially fill the appointment with another client. Even with less than 24 hours notification, there is a chance of booking a client into the scheduled time.
If the cancelled/rescheduled appointment is filled by another client, the fee will be waived.
In the case of unavoidable circumstances, such as family emergencies, the fee will be waived (at the discretion of the clinic).
Missed appointment charges are as follows –
30 minutes - $25.00
45 minutes - $30.00
60 minutes - $40.00
90 minutes - $55.00